Information We Collect

When you reach out to us about seasonal floral compositions, we collect information that helps us serve you better. Nothing more, nothing less.

We also collect basic website usage information through standard web analytics. This helps us understand which seasonal arrangements are most popular and when clients typically plan their events.

How We Use Your Information

Your information serves one primary purpose: creating beautiful seasonal floral experiences that exceed your expectations. Here's what that means practically:

We use your contact information to coordinate consultations, confirm arrangements, and handle delivery logistics. Event details help us source the right seasonal flowers and design compositions that match your vision perfectly.

Payment information goes directly to our secure payment processor and isn't stored on our systems. We keep delivery addresses only as long as needed for service completion and potential future consultations.

Your Rights Under Azerbaijan Law

Azerbaijan's data protection regulations give you specific rights regarding your personal information. We take these seriously and make exercising them straightforward.

To exercise any of these rights, simply contact us using the information below. We respond to all legitimate requests within 30 days, as required by Azerbaijan regulations.

Data Security Measures

Protecting your information isn't just about compliance – it's about maintaining the trust you place in us when sharing personal details about important events and celebrations.

We encrypt sensitive information both in transit and at rest. Our consultation records are stored in secure, access-controlled systems with regular backups. Payment processing happens through PCI-compliant channels that meet international security standards.

Physical records, like sketches or printed photos you provide, are kept in locked filing systems at our Baku location. Only essential team members have access, and we maintain detailed logs of who accesses what information and when.

Data Retention and Deletion

We keep your information only as long as it serves you or meets legal requirements. Here's our approach to data retention:

Active client records remain accessible during our working relationship and for two years afterward. This allows us to reference past preferences for future events and maintain service continuity. Consultation notes and design preferences help us serve returning clients better.

Payment records are retained for seven years to comply with Azerbaijan tax and accounting regulations. After this period, financial information is permanently deleted from our systems.

Photos and design inspiration materials are deleted within one year after event completion unless you specifically request longer retention for future reference. We always ask before keeping visual materials beyond standard timeframes.

Information Sharing

We share your information only when necessary for service delivery or required by law. Our approach is conservative – when in doubt, we don't share.

Delivery services receive addresses and contact information needed for successful arrangement delivery. Flower suppliers might receive general event information to ensure proper sourcing, but never personal details beyond what's necessary.

We work with local photographers occasionally for portfolio development, but only share images with explicit written permission from clients. Your privacy always takes precedence over our marketing needs.

Legal authorities receive information only when required by valid Azerbaijan court orders or regulatory investigations. We notify affected clients whenever legally permitted to do so.

International Data Transfers

Most of your information stays within Azerbaijan, but some technical services require international data transfer. We're transparent about these situations.

Our website analytics and email communication systems use international service providers with data centers in Europe. These companies meet strict European privacy standards that often exceed Azerbaijan requirements.

Payment processing may involve international networks for credit card authorization, but this information is encrypted and handled according to international banking security standards.

Cookie Usage

Our website uses cookies to improve your browsing experience and help us understand client preferences. We keep cookie usage minimal and purposeful.

Essential cookies maintain your session and remember form information during consultation bookings. Analytics cookies help us understand which seasonal arrangements generate most interest and when clients typically visit our site.

We don't use advertising cookies or tracking technologies beyond basic website analytics. Your browsing behavior isn't shared with third-party advertising networks or data brokers.

Policy Updates

We update this privacy policy when our practices change or regulations require modifications. Changes are always made with client privacy protection as the primary consideration.

Significant policy changes are communicated directly to active clients via email at least 30 days before implementation. Minor clarifications or legal requirement updates are posted on our website with updated effective dates.

We maintain previous policy versions for reference and can provide copies of policies that were in effect during your service period upon request.